Privacy Policy

At Dread Flare Xenitho Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy.

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Government-issued identification
• Reservation and stay history
• Special requests and preferences
• Emergency contact information

Non-Personal Information

• Website usage data and analytics
• Device information and IP addresses
• Cookies and tracking technologies
• Location data (with consent)

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Personalizing your experience and preferences
• Communicating with you about your stay and services
• Processing payments and managing accounts
• Marketing and promotional activities (with consent)
• Complying with legal and regulatory requirements
• Ensuring security and preventing fraud
• Improving our services and website functionality

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in hotel operations
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Emergency Situations: To protect the safety and security of guests and staff
• With Consent: When you have given explicit permission

We implement comprehensive security measures to protect your personal information:

• SSL encryption for online transactions
• Secure servers and firewalls
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security protocols
• Secure disposal of sensitive documents

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing your information

To exercise these rights, please contact us using the information provided below.

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and analytics

Generally, we retain guest information for 7 years after your last stay, unless a longer retention period is required by law.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Your information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with applicable laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during the check-in process

Your continued use of our services after any changes indicates your acceptance of the updated policy.